General Information

City
Den Haag (The Hague)
State/Province
South Holland
Country
Netherlands
Department
Service Delivery
Date
Tuesday, July 30, 2024
Working time
Full-time
Ref#
20033443
Job Level
Specialist
Job Type
Experienced
Job Field
Service Delivery
Seniority Level
Mid-Senior Level

Description & Requirements

About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion.

Job Role Summary:
Responsible for multi-level client relationships and act as a trusted advisor. In this role you work directly with clients and effectively closes business opportunities; identify client needs and pain points and propose effective (Xerox) portfolio solutions meeting client requirements. 

Purpose:
  • To help and support creating and maintaining a C level network of Government Communication Directors, New Technology Directors and relevant top-level Civil Servants.
  • To provide expertise to clients in the area of digitization, digital, multi and omni-channel communications and output management to enable clients to manage a complete customer communications mix regardless of channel across the Citizen lifecycle within our BPO relationship. Communication includes inbound and outbound. 
  • Knowledge of customer changes/strategy and development services around these changes/strategies is a must 
  • Identification, analysis, planning and road mapping of client digital and omni-channel communication assests and activities.
  • Support reengineering of client communications and communication enabling/delivery solution to deliver better outcomes.
  • Help provide recommendations regarding the implementation and deployment of potential solutions to delivery benchmark, futureproof communications, including technologies and systems integration requirements. 
  • Communications span: mass communications and individual communications to citizens, businessess, other government organisations and civil servants.
  • Identify new business opportunities

Main Responsibilities:
  • Become the trusted advisor and develop client relationships
  • Work directly with clients and effectively identifies business opportunities; client needs and pain points, proposing effective solutions. 
  • Views client problems and successfully identifies a sufficient number of cause-and-effect factors; sees key parts of the situation and addresses them in an integrated fashion in making recommendations and/or decisions.
  • Gather information, establish needs, clarify expectations, support developing strategy and obtain feedback.
  • Participate in developing creative, strategies, proactive and technically correct advice to clients
  • Display strong written and oral communication skills including the ability to articulate complex concepts
  • Develop and become the communication authority within Xerox and at the customer

Requirements: 
  • Fluent in English and Dutch (verbal and written)
  • Knowledge of communications space and experience working in a consulting or sales environment
  • Experience with pitching innovative communication solutions, is a plus
  • Understanding of Government processes and policies, is a plus 
  • Proven ability to build and maintain C-level relationships
  • Able to communicate and influence at senior levels internally and externally.  Good communication and presentation skills with proven ability to present a vision and energize teams
  • Ability to think creatively and strategically
  • Ability to support sales of new business and extension business

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