Xerox

We're an industry leader that's rapidly growing our Technical Services division and have an immediate need for a professional Technical Service Representative to delight our customers. 

Primary Responsibilities: 

• Offer outstanding service to our clients. Manage call resolve issues in accordance with customer's Service Level Agreement (SLA) in order to manage customer relations and optimize customer satisfaction. 
• Use electromechanical skills to repair devices. Xerox provides training by certified instructors, as well as online and in-house training. A good foundation of electrical and mechanical knowledge will help you learn our industry quickly.  
• Take responsibility for customer satisfaction by serving as the primary customer contact and providing all maintenance, production, and supply inventories of assigned equipment  
• Provide appropriate communication, support, and interface to on-site client base as to equipment status and availability and engaging the support of other Xerox personnel as required. 
• Deliver customer training on assigned products to improve end user knowledge of equipment functionality 

Skills and Qualifications: 

• Electromechanical experience includes using a multi-meter to troubleshoot electrical circuits, and the ability to read and comprehend electrical schematics to properly troubleshoot systems. This could include past roles with electromechanical experience, HVAC/Cable Internet technician, Electrician, Automotive Mechanic, Repair, or Military or Veteran. 
• Superior time management skills and RELIABILITY. Our customers are counting on you. If you're a "10 minutes early is on time, and on time is late" person, we want to talk about your career goals! We value dependable employees who are eager to meet deadlines.  
•  Valid driver's license, appropriate insurance coverage, and a clean driving history. A Motor Vehicle Record (MVR) is included in our technician background check.  
• This is an extremely active position that requires the ability to lift 50 pounds, walking, standing, squatting, bending, and driving for over 50% of the workday.  Safety is our top priority, especially around electrical components.  
• Bilingual in French and a good knowledge of English is required as this role requires regular communication in English with clients and staff located in other provinces and the United States;
  

Here’s what success looks like in the first 60 days: 

• You have successfully navigated through our new hire training and completed the technical training courses which have set you up for success in the following categories: 
• Comprehensive understanding of our company and customer service culture  
• Clear expectations in reference to call load, territory alignment and client satisfaction 
• Thorough knowledge base of the equipment and inventory needs to support your territory 
• Able to actively and correctly complete service calls independently.  

Additional Benefits: 

• Substantial growth opportunities for future career development within a supportive and collaborative company culture 
• Full medical/dental/vision, wellness credits, and a company contribution to a Health Savings Account and 401k matching 
• Paid time off, plus holidays and personal days