General Information

City
Greensboro, High Point, Winston-Salem
State/Province
North Carolina
Country
United States
Department
Technical Customer Services
Date
Tuesday, July 23, 2024
Working time
Full-time
Ref#
20033644
Job Level
Individual Contributor
Job Type
Experienced
Job Field
Technical Customer Services
Seniority Level
Entry Level
Currency
USD - United States - US
Annual Base Salary Minimum
28,920
Annual Base Salary Maximum
57,840
The salary range above represents the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant’s education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox’s total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, to view those details please visit Xerox Careers for your applicable country. If you are not reviewing this job posting on Xerox Careers, we cannot guarantee the validity of this posting. For a list of our current internal postings, please visit Xerox Careers.

Hourly: Hourly rates for this position can be shared with you per your location, this rate will fall within the posted range.

Description & Requirements

About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion.


We're an industry leader that's rapidly growing our Technical Services division and have an immediate need for professional onsite service technicians to delight our customers. 

Primary Responsibilities: 
  • Offer outstanding service to our clients. Manage call resolve issues in accordance with customers SLA agreement in order to manage customer relations and optimize customer satisfaction. 
  • Use electro-mechanical skills to repair devices. Xerox provides training by certified instructors, as well as online and in-house training. A good foundation of electrical and mechanical knowledge will help you learn our industry quickly.  
  • Take responsibility for customer satisfaction by serving as the primary customer contact and providing all maintenance, production, and supply inventories of assigned equipment.  
  • Provide appropriate communication, support, and interface to on-site client base as to equipment status and availability and engaging the support of other Xerox personnel as required. 
  • Deliver customer training on assigned products to improve end user knowledge of equipment functionality. 

Skills and Qualifications:
  • Electro-mechanical experience including using a multi-meter to troubleshoot electrical circuits, and the ability to read and comprehend electrical schematics to properly troubleshoot systems. This could include past roles with electro-mechanical experience, HVAC/Cable Internet technician, Electrician, Automotive Mechanic, Repair, or Military or Veteran. 
  • Superior time management skills and RELIABILITY. Our customers are counting on you. If you're a "10 minutes early is on time, and on time is late" person, we want to talk about your career goals! We value dependable employees who are eager to meet deadlines.  
  • Valid driver's license, appropriate insurance coverage. A Motor Vehicle Record (MVR) is included in our technician background check.  
  • This is an extremely active position that requires the ability to lift 50 pounds, walking, standing, squatting, bending, and driving for over 50% of the workday.  Safety is our top priority especially around electrical components.  

Here’s what success looks like in the first 60 days: 
  • You have successfully navigated through our new hire training and completed the technical training courses which have set you up for success in the following categories: 
    • Comprehensive understanding of our company and customer service culture  
    • Clear expectations in reference to call load, territory alignment and client satisfaction. 
    • Thorough knowledge base of the equipment and inventory needs to support your territory. 
    • Able to actively and correctly complete service calls independently.  

Additional Benefits: 
  • Substantial growth opportunities for future career development within a supportive and collaborative company culture 
  • Full medical/dental/vision, wellness credits, and a company contribution to a Health Savings Account and 401k matching. 
  • Paid time off, plus holidays and personal days 


With Our Technology, Build Your Future at Xerox. Apply Now! 


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