Xerox

Purpose:
•  * Added to Job Family Service Delivery - CR in scan/refresh process
•  The role of the (Print Operator) is to assist in the operation of a Xerox client site, providing a wide range of print services in line with the specification of the customer's contract.

•  The role holder works as part of the service delivery team that is aligned to one or more customers.  He/she will have focus on the following:

•  Delivery of service that meets SLA and delights the customer (KPI:  SLA achieved & high customer satisfaction)

•  Supporting the achievement of productivity improvements (KPI:  Value for customer & enhanced margin)

•  Contributing to service transformation and business growth (KPI: Further profitable service revenue)


Scope:
Specific:
•  The work undertaken by the role holder is completed in line with the Service Level Agreement and Statement of Work relevant for the customer.

General:
•  Intermediate level job with some work experience

•  Has developed knowledge and skills through formal training & applies these to complete assigned work within own area of expertise

•  Identifies problems in straightforward situations, and makes sound decisions using standard procedures

•  Works within established procedures with a moderate degree of supervision


Primary Responsibilities:
•  Operate and maintain devices

•  Ensure quality standards are achieved and customer requirements are met

•  Act as an expert when advising customers on non-standard production requirements

•  Where required replenish consumables and perform key operator maintenance