General Information

City
Sacramento, West Sacramento
State/Province
California
Country
United States
Department
Service Delivery
Date
Wednesday, July 24, 2024
Working time
Full-time
Ref#
20033689
Job Level
Individual Contributor
Job Type
Experienced
Job Field
Service Delivery
Seniority Level
Associate
Currency
USD - United States - US
Annual Base Salary Minimum
31,080
Annual Base Salary Maximum
62,160
The salary range above represents the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant’s education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox’s total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, to view those details please visit Xerox Careers for your applicable country. If you are not reviewing this job posting on Xerox Careers, we cannot guarantee the validity of this posting. For a list of our current internal postings, please visit Xerox Careers.

Hourly: Hourly rates for this position can be shared with you per your location, this rate will fall within the posted range.

Description & Requirements

About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion.

Job Summary:
The Print and Mail Service Representative will be required to cover different customer accounts supporting the print production department performing tasks such as mail sorting/delivering mail, operating basic print equipment and maintaining reporting logs. Additionally, may be required to cover extended periods at accounts due to special projects or unforeseen circumstances / absences. Candidates may be required to travel for multiple overnights as well.

Primary Responsibilities:
  • Operate office / production equipment (print, mail functions).
  • Handle high volume folding and inserting mail equipment.
  • Utilize standard finishing equipment (e.g. paper cutters, inserters, laminating, and hole punchers).
  • Perform quality inspection before, during and after output of each production run.
  • Problem solve issues to complete production, delivery, and output requirements.
  • Provide excellent customer service skills and fulfil intermediate contracted customer requirements.
  • Point of contact to receive, review and electronically log customer jobs.
  • Maintain reporting logs and information for billing.
  • Apply asset tags to office equipment and update database.
  • Clean and maintain office equipment when necessary.
  • Delivery of customer mail within office or remote locations.
  • Distribute supplies as required.
  • Perform operator maintenance on equipment.

Skills and Qualifications:
  • Ability to travel every day via vehicle.
  • Minimum of one (1) year experience in a Customer Service role.
  • Basic technical troubleshooting skills and adaptability to learn print production equipment.
  • Functional knowledge of a PC, including Microsoft Office and web browsing, sending and receiving emails, managing files, and performing data entry.
  • Ability to learn multiple tasks at accounts and continue daily operations when main operator(s) are out of the office.
  • High School Diploma or equivalent.
  • Must be able to stand for long periods of time, walk, bend, and reach and lift up to 50 lbs.

Additional Benefits:
  • Full medical/dental/vision, wellness credits, and a company contribution to a Health Savings Account and 401k matching.
  • Paid time off, plus holidays and personal days.
  • Substantial growth opportunities for future career development within a supportive and collaborative company culture.

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